Privacy and data protection

This policy applies to personal information processed by Tartami through the marketing website at tartami.app, the Tartami application at app.tartami.app, native mobile apps, and related support operations. Tartami acts as the controller of personal information described in this policy unless a separate notice states otherwise.

We may collect:

• Identity and contact details (name, email, phone where provided)
• Account credentials and authentication metadata
• Verification and eligibility information for bidding and selling
• Bidding, auction participation, invoice, and settlement records
• Communications with support
• Device, browser, and usage information required for security and reliability
• Records required for fraud prevention, compliance, and audit

Tartami processes personal information to provide and secure services, verify participants, facilitate auction participation, process payments and settlements when applicable, respond to support requests, enforce platform integrity rules, and comply with legal obligations. We use limited operational metrics to improve service quality and reliability.

We share information only when required for platform operation and governance, including trusted infrastructure providers, payment and communication services, fraud and abuse prevention workflows, legal and regulatory compliance, and service partners acting under contractual confidentiality and security obligations.

Personal information is retained only as long as necessary for operational, contractual, and legal purposes. Tartami applies access controls, least-privilege practices, logging and monitoring, and reasonable technical and organizational safeguards appropriate to platform risk.

Subject to applicable law, you may request access, correction, deletion, restriction, or clarification related to your personal information. You may request account updates and communication preference changes by contacting support@tartami.app.

Account deletion: Users may request deletion of their Tartami account by contacting support@tartami.app. Tartami may deny or delay deletion requests where outstanding balances, active bids, unresolved disputes, fraud-prevention requirements, or legal obligations require continued retention of certain data. If approved, personal data not required for compliance or security will be deleted within a reasonable period.

Where services involve processing in multiple jurisdictions, Tartami applies appropriate safeguards and contractual protections designed to maintain privacy, security, and lawful handling standards.

We may update this policy to reflect legal, operational, or product changes. Material updates are posted on this page with an updated date. For privacy inquiries, data rights requests, or policy questions, contact support@tartami.app.